Online Return Policy
To place an order on our website, please use our secure on-line shopping cart and enter your credit card or PayPal information. If you have questions regarding any of our products, you can email us 24 hours a day, 7 days a week.
Options for sending in orders:
telephone: 812-283-5050 or 1-800-537-6381
Methods of Payment
We accept Visa, Mastercard, Discover and American Express Credit Cards are pre-authorized for the purchase amount of your order until the order ships at which time your credit card will be charged for the purchase.
PayPal PayPal payments are instant payments unless you are using their echeck feature. Echecks can take up to 10 days to clear. Inventory is not held for these types of payments. If an item within your order sells out before your payment clears we will notify you.
Once an order has been placed in our system, it can not be altered or canceled.
When you receive your package open it immediately, inspect it and try on any wearable items. Call us with any issues you may have with the order immediately.
If you need to return something, please send an email to email@example.com or call us at 1-800- 537-6381 within 48 hours of receiving your order for an authorization # and return shipping address information. We will accept returns and exchanges if they meet the guidelines above and are within 48 hours of delivery as long as you have received a return authorization #. The items must be resalable unused/unopened in the original packaging (the packaging must not be damaged in any way with the advertising tags in tact). Returns without the proper RA# indicated on the packaging may be refused. Returns outside of the above guidelines will be subject to a 15% restocking fee.
Please check the sizing information and options carefully to choose your size before purchasing to avoid any issues. If you have ANY questions about the size of a product please ask our customer service via email or by phone.
Packages must be postmarked back to our office 2 days from the received delivery date. We require that you return your Product using a traceable method like UPS or Parcel Post. Horner Novelty will not accept returns sent COD. If the Product was damaged in transit, Horner Novelty requests that you hold the Product and original packaging and call us the same day you sign for it.
Shipping charges of any kind are non-refundable. This includes any return shipping on exchanges.
Please note: If your order includes an item that is particularly large, or if you have ordered in large quantities, our shipping calculator may not accurately give you the total shipping cost for your order. In most cases, this will not be a problem, but in the case of a large discrepancy, you will be notified of the difference and your order may be held pending your reply.
Upon receipt and confirmation of the return, the customer's credit card/account will be credited for the amount of the purchase price of the item and the tax paid (if any), less shipping charges including return shipping. All orders returned will be charged a 15% restocking fee. All exchanges will be charged a new shipping/handling fee.
If you need a different size or a different costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. This process is required because the desired item(s) may be out of stock by the time we receive your return. This also ensures that you receive our replacement item(s) quickly. Be sure to enter the word "Exchange" in the comment box, during the check out process, when placing you new order on the Website. A refund for the original item(s) will be given as long as our guidelines are fully met. Refunds are for the cost of the merchandise only, not including shipping and handling.
In cases of the wrong product, damaged or defective product being shipped by HornerNovelty.com, you may choose to have the product replaced with the identical product or the missing element sent out. If the product shipped was not the product ordered, the customer may elect to have the correct product shipped.
Unfortunately a small percentage of the products shipped may have defects or missing elements that make them incomplete. It is not our intention to sell these items but it is impossible for us to thoroughly inspect our manufacture prepackaged products. If your package contains a defective/damaged item call our customer service center to discuss a solution.
Receive the Wrong Item?
While we try hard to be perfect, we are only human. The reality is that sometimes we make mistakes in the fulfillment of orders. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error as quickly as possible. If we made an error in the fulfillment of your order (e.g. you received an item you did not order) follow the instructions below
Ship the package back via a traceable shipping method with a delivery confirmation to ensure that we receive your package. Any orders returned without any means of tracking or delivery confirmation will be considered an unauthorized return. We will not be held responsible for crediting your account, if we cannot verify receipt of the return. All costs associated with shipping are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to your charge card for the price of the item(s) being returned. If your order was placed with a check or money order, you will receive a check.
If you are exchanging merchandise for any other reason, follow the directions above and then place a new order for the replacement item on our website. Customer is responsible for all shipping charges including the original shipping charge unless we shipped the wrong item or size or you received damaged merchandise. In this case, place a new order for the replacement item on our website and ship the original merchandise back via the U.S. Post Office with proof of delivery. Only by shipping through the Post Office will we be able to see your shipping charges and credit you for the correct amount. A refund for the original item and all shipping costs will be given as long as our guidelines are fully met.
Please call our Customer Service department to initiate a claim. Depending on the item you ordered and the time of year, we may be able to ship the correct item immediately if you need. In other cases that may not be possible. Replacement merchandise will be sent and charged until the original merchandise is received back to our warehouse. The customer service representative responding to your claim will let you know what we can do and the time frame in which we can do it. In either case, we will need the incorrect item returned to us (assuming you don't wish to keep it). If you do wish to keep it, we will refund the difference in price between what you ordered and what you received (assumes the item you ordered is more expensive than what we shipped). If the item you received in error is more expensive and you wish to keep it, you may do so at no additional cost - our mistake.
Please Note: Claims for wrong items received must be made in writing within two (2) days of receipt of your order.
If you allow more than 2 days to go by after receiving your order before inspecting it, we're sorry but there is nothing we can do.
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund less shipping charges. Additionally, if the package was refused for delivery or undeliverable as addressed, we will also assess a 15% re-stocking fee. We are unable to re- ship orders that are returned to us as undeliverable. If you want to purchase items that were returned as undeliverable, you may place a new order.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after four weeks from the expected delivery date, please contact us by calling 1-800-537- 6381 or emailing firstname.lastname@example.org.
Failed Delivery Attempts
Most of the carriers we use will make three attempts to deliver a package. It is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us. We are unable to re-ship orders that are returned to us as undeliverable. If you want to purchase items that were returned as undeliverable, you may place a new order.
Horner Novelty Standard Terms of Sale
All sales are subject to the following terms and conditions:
1. Customer Acknowledgment
Customer acknowledges agreement with these Terms of Sale by the placement of an order to purchase a Product from Horner Novelty Co., Inc..
2. All Sales Made In Kentucky
All sales shall be deemed made in the State of Kentucky, USA, regardless of the location of the Customer. The Customer agrees that any dispute with Horner Novelty Co., Inc., arising out of the Customers purchase from Horner Novelty shall be brought by the Customer exclusively in the state or federal courts situated in the State of Kentucky; and the Customer hereby agrees that such venue is appropriate and that Horner Novelty agreement to sell and deliver products to the Customer is dependent on this provision.
3. Purchase Price
(a) Prices are listed in Horner Novelty catalogs and web site, and are subject to change without notice. If there is a case of a price error, you will be contacted for approval before a higher price will be charged. Prices for certain governmental, corporate, and institutional customers may be set forth in a bid or other written agreement between the parties.
(b) Payment is due before shipment, unless credit terms have been arranged in advance with Horner Novelty credit department. In such case, payment terms shall be as set forth in the credit agreement.
(c) Horner Novelty collects sales and use taxes for sales made to residents of the State of Kentucky and Indiana. Horner Novelty shall not be liable for handling or customs charges for shipments outside the United States.
(d) Shipping terms are: F.O.B. Louisville, Ky. Horner Novelty will arrange payment for shipping with the carrier, but such costs are the responsibility of Customer. Risk of loss is upon Customer once Horner Novelty delivers the Product to the carrier. Delivery times are estimates only and Horner Novelty shall not be liable for delays.
4. Vendor License Agreements
Customer agrees to abide by all license provisions or end user agreement imposed by the manufacturer.
6. LIMITED WARRANTY
(a) Horner Novelty warrants that it has good title to the Products it sells, and that it has proper authority to promote and sell the Products it distributes.
(b) HORNER NOVELTY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED BY LAW, INCLUDING MERCHANTABILITY AND USE FOR A PARTICULAR PURPOSE.
(c) All merchandise is shipped in good condition and is packaged properly. Should a package be delivered to you opened, damaged or tampered with, please notify the carrier immediately. Retain the shipping carton(s) for inspection. Any obvious damage must be claimed with the carrier.
7. LIMITATION OF LIABILITY
IN NO EVENT SHALL HORNER NOVELTY BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT OR OPPORTUNITY. IN NO EVENT SHALL HORNER NOVELTY LIABILITY EXCEED THE REPAIR, REPLACEMENT OR COST OF THE SPECIFIC PRODUCT PURCHASED FROM HORNER NOVELTY. SOME STATES MAY NOT RECOGNIZE A DISCLAIMER OR LIMITATION OF WARRANTIES AND/OR LIMITATION OF LIABILITY SO THE ABOVE DISCLAIMERS MAY NOT APPLY. CUSTOMER MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.
These Terms of Sale represent the complete and final agreement between the Customer and Horner Novelty for the matters set forth herein, and shall be supplemented only by the prices, quantity, and descriptions set forth in Horner Novelty invoice for the relevant sale. Terms contained in Customers purchase orders, offers to buy, terms and conditions, and the like shall have no effect.
(a) These Terms of Sale and any transactions made under them shall be interpreted by and be subject to the laws of the State of Kentucky and Indiana.
(b) In the event any section or portion of a section of these Terms of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms of Sale, and the remaining terms shall continue in full force and effect.
(c) Horner Novelty shall not be responsible for damages or delays resulting from Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo.
(d) These Terms of Sale may be modified from time to time by Horner Novelty without notice, and are current as of the date of the web site. Please refer to the web site.
Copyright © 2017 Horner Novelty Jeffersonville, In & Louisville, Ky. All other trademarks remain the property of their respective companies.